Terms and Conditions

View my website terms, conditions, and privacy policy to understand user guidelines, site usage rules, and data privacy.

Introduction

These Terms and Conditions apply to your use of this website and to bookings, orders and other purchases you make through it. In these terms, “we”, “us” and “our” refer to the website operator identified in Section 20.

Please read these terms and any specific conditions shown for your booking, purchase or activity before proceeding. If you do not agree to the terms that apply, please do not proceed. Nothing in these terms affects your statutory rights.

For information about copyright and permitted use of our images, text, videos and other website content, see Section 8 (Intellectual Property).

Our Privacy Policy explains how I/we use your personal information and how you can exercise your rights.

Quick Summary of Terms

This is a helpful overview. Please read the full Terms below for binding details.

Privacy: I/we respect your data and will never sell it. (Section 1)
Bookings: Paid upfront. If you cancel at least 4 days before your session, I/we refund you to your original payment method, or give you account credit if you request it. If you cancel less than 4 days before, this booking policy does not offer a refund or credit. Any statutory cancellation rights still apply. (Section 3.4)
(Section 3)
Behaviour: I/we may end a session immediately if someone behaves abusively or puts anyone’s safety at risk. Any refund will be considered based on the circumstances. (Section 3.5)
Vouchers: Check your voucher’s expiry date, eligible purchases and whether it can be used once or across multiple orders. Your statutory rights still apply. (Section 4.3)
Products: You usually have 30 days to reject faulty goods. For most physical goods bought online, you have 14 days after delivery to cancel if you change your mind. (Faulty goods and change-of-mind returns)
Digital Products: If you agree to immediate delivery and acknowledge that you will lose your cancellation right, you cannot cancel because you changed your mind once the download starts, provided I/we have confirmed your choice. Your statutory rights still apply if the download is faulty or not as described. (See Section 4.6.)
Memberships: You can ask for your benefits to start straight away. If you cancel during an applicable statutory cooling-off period, I/we may deduct a proportionate amount for the service already provided, where the law allows. (See Section 4.7.)
Courses: Enrolments, materials, and community spaces. (Section 4.9)
Referrals & Badges: Earn credits/badges; badges may unlock perks but have no cash value. (4.10–4.11)
Events/Tours: If you cancel at least 4 days before the event or tour, I/we refund you to your original payment method. Account credit is available on request. If you cancel less than 4 days before, any statutory cancellation rights still apply. Contact us in writing to arrange a ticket transfer. (See Section 5.3.)
Cancellations & Refunds: Rules for products, events, digital, memberships, and vouchers. (Section 6)
Disclaimers: All services (including website content, bookings, and readings) are offered with no guaranteed outcomes. (Section 7)
Intellectual Property: All site content is copyright protected. (Section 8)
User Conduct: Respect and equality including moderated comments/reviews before publishing. (Section 9)
Your Rights (GDPR): See Section 1 and Privacy Policy. (Section 10)
External Links: Not responsible for third-party sites/adverts. (Section 11)
Website & Substitutions: Not liable for site downtime; fair substitutions/refunds where needed. (Section 12)
Competitions & Prize Draws: Friendly giveaways, UK law applies. (Section 13)
Fundraising: Separate rules; licensing is organiser’s responsibility. (Section 14)
Public Fayre Attendance:Members of the public attending any holistic fayre. (Section 15)
Awards: Nominations, Voters, and Nominees terms. (Section 16)
Accessibility: Accessibility how I/we are building our website. (Section 17)
Other Terms: Payments, Age Restriction, Termination, force Majeure & Complaints. (Section 18)
Changes: See when updated terms apply to bookings and purchases. (Section 19)
Website Operator and Contact Details: Find out who runs the website and how to contact them about bookings, orders, complaints or privacy. (Section 20)

Effective/Updated Date: 5th November 2026

1. Privacy Policy

1.1 Who Is Responsible for Your Personal Information?

The website operator named in Section 20 is the data controller for the personal information I/we collect and use to run this website and provide our services. This means I/we decide why and how that information is used.

This Privacy Policy explains what information I/we collect, why I/we use it, who I/we share it with, how long I/we keep it and what rights you have. For privacy enquiries or to exercise your rights, please use the contact details in Section 20.

I/we do not sell or rent your personal information.

1.2 Information I/we Collect

The information I/we collect depends on the features available on this website and how you use them. It may include:

Contact and account details. Your name, email address, telephone number, account details and date of birth where you provide it.
Bookings, purchases and payments. Details of your bookings, orders, billing and delivery addresses, payment status, and any vouchers or account credit you use.
Courses and memberships. Enrolments, course progress, assessment results, certificates and membership history.
Communications and submissions. Enquiries, support messages, survey responses, quiz answers and results, competition entries, and questions you enter into online readings or AI guidance features.
Testimonials and reviews. Feedback and any name, photograph, audio or video supplied with it. Where Google reviews are displayed, they come from the relevant public Google Business Profile.
Website and email activity. Information such as your IP address, device, browser, pages visited and, where used, newsletter opens and link clicks.

1.3 How I/we Use Your Information

I/we use personal information for the following purposes, depending on which features are enabled and how you use the website:

Provide the services you request. I/we use the information needed to manage your account, handle bookings, process orders and payments, and deliver courses, memberships or other services you request.
Communicate with you. I/we use your contact details to respond to enquiries and send booking confirmations, reminders, receipts and service updates. Marketing emails are separate from these messages.
Run interactive features. I/we use submitted information to administer competitions, record quiz results, review survey responses and moderate community contributions. If you take a quiz while signed in, you can choose whether the name associated with your account appears alongside your result on the public leaderboard. Anyone can view the leaderboard, including visitors who are not signed in.
Surveys. I/we use survey responses to improve our services and plan events, for example to estimate catering requirements. The name field is optional. If you submit a response while signed in, site administrators can see which account submitted it, even if you leave the name field blank. Individual responses are visible only to site administrators.
Consent for quiz leaderboard names. I/we display your account name on a public quiz leaderboard only if you choose to add it. You can withdraw that consent and ask us to remove your name using the contact details in Section 20.
Live competition draws. I/we display entrants’ names during the live draw and announce the winner by name. I/we may also publish the winner’s name in the results on this website. After the draw, you can ask us to hide your name from the website results using the contact details in Section 20.
Provide AI features. Where enabled, I/we use AI to generate readings or guidance and to help create or edit text, images, audio or video. The information used depends on the feature and the material submitted to it.
Display reviews and testimonials. Where enabled, I/we use feedback and accompanying material to display testimonials or reviews on the website.
Operate and improve the website. I/we use technical information to maintain security, investigate faults and, where enabled, measure how visitors use the site.
Send newsletters and offers. Where you have opted in, I/we use your contact details to send marketing emails. You can unsubscribe at any time using the link in those emails.

Online Card Readings and Spoken Guidance

The main numerology audio is pre-recorded. To create the personalised spoken introduction, I/we send a short script containing your first name and calculated Life Path Number to AI. I/we do not send your full birth name or date of birth to AI for this introduction.

I/we temporarily cache question-check results for 10 minutes and generated readings and audio for 30 minutes. I/we also keep your latest generated reading in your website session so you can listen to it. I/we record basic usage information to help operate the feature.

Please keep your question general and avoid including names, contact details, health information or other private details about yourself or anyone else.

Numerology

Where numerology is available, I/we use the full birth name and date of birth you enter to calculate your results. I/we do not save those details as a numerology record.

If you request a personalised spoken introduction, I/we send OpenAI a short script containing your first name and calculated Life Path Number to turn into speech.

I/we keep usage counts to apply daily limits. For visitors who are not signed in, I/we use a cookie to recognise repeat use. Where numerology analytics are enabled, I/we also record overall calculation totals and usage linked to signed-in accounts.

1.4 Sharing Your Information

I/we share relevant personal information with the people and services that help us operate this website or provide what you have requested. This may include:

Website hosting and support providers. They help us host, maintain and troubleshoot the website.
Stripe and PayPal. I/we share relevant order and payment information to process payments and refunds. Where recurring payments are enabled, PayPal also handles those payments.
Twilio, Zoom and Google Calendar. Where used, these providers help us send messages, run online sessions or manage appointments.
OpenAI. Where AI features are enabled, I/we send the material needed for the feature, such as text or media submitted for processing. Section 1.3 explains what is sent for card readings and numerology.
Google services. Where enabled, I/we use Google Analytics to measure website use, Google Maps to display maps, Google Places to retrieve public reviews and Google reCAPTCHA to help prevent spam and abuse.
Bunny Stream. Where used, this provider hosts and delivers video content.

Some providers process information on our behalf. Others, such as payment providers, may also use information for their own purposes under their privacy notices. I/we may also disclose information where required by law.

International Data Transfers

Some of the service providers listed in Section 1.4 may process personal information outside the UK. To find out where your information is processed and what protections apply to any transfer, please contact us using the details in Section 20.

1.5 Security

I/we use appropriate technical and organisational measures to protect your data from unauthorised access, misuse, or loss. However, no system is 100% secure, and I/we cannot guarantee absolute security of your information.

1.6 Your Data Protection Rights

Depending on how and why I/we use your personal information, you may have the right to:

Ask for a copy of your personal information.
Ask us to correct inaccurate information or complete information that is missing.
Ask us to delete your information or restrict how I/we use it.
Receive certain information in a portable format or ask us to transfer it to another organisation.

Right to object. You can object to direct marketing at any time. You can also object to certain other uses of your personal information, including where I/we rely on legitimate interests.

Withdrawing consent. Where I/we rely on your consent, you can withdraw it at any time. This does not affect how I/we lawfully used your information before you withdrew consent. To stop marketing emails, use the unsubscribe link in the email.

To exercise your rights or raise a privacy concern, use the contact details in Section 20. You can also make a complaint to the Information Commissioner’s Office (ICO).

1.7 How Long I/we Keep Your Information

How long I/we keep personal information depends on why I/we collected it. I/we use the following criteria when reviewing records for deletion:

Accounts. I/we keep the information needed to manage your account while you use it. When an account is closed or becomes inactive, I/we assess what information I/we still need to keep.
Bookings, orders and payments. We keep relevant records to deliver services, handle refunds and disputes, and meet applicable accounting and legal requirements.
Surveys, quizzes and competitions. We keep relevant records while we need them to manage the activity, maintain any published results, or resolve queries or disputes about it.

We remove or anonymise information when we no longer need it. To ask about a particular record or request deletion, use the contact details in Section 20.

1.8 Why We Are Allowed to Use Your Information

Contract. We use the information needed to take steps you request before making a booking or purchase, and to fulfil the bookings, orders and memberships you enter into with us.
Legal obligation. We use or keep information where the law requires it, for example to meet applicable tax and accounting requirements.
Consent. We use your contact details to send newsletters and marketing emails when you opt in. Where Google Analytics is enabled, we use it if you accept optional cookies. You can unsubscribe using the link in our marketing emails or change your analytics choice using Cookie settings in Section 2.

2. Cookies Policy

I/we use cookies to keep the website working, including to manage sign-in and remember your cookie choice.

Analytics. If Google Analytics is enabled on this website, it loads only after you accept optional cookies. I/we use it to understand how visitors use the website.

Numerology. If you use numerology without signing in, I/we use a cookie to recognise repeat use and apply daily limits. This cookie lasts up to 365 days.

Your choice. I/we remember your cookie choice for 180 days. You can change it at any time using the button below.

Cookie settings

3. Personal Bookings

Booking a personal one-to-one session with me (or, where enabled, a member of my team or another practitioner such as an oracle reader, healer, or holistic practitioner) can be a supportive and uplifting experience.

Psychic, mediumship, trance, and healing work requires an open mind, as each session is unique. Mediumship in particular is experimental (including trance) – there can never be a guarantee of who may come through. Psychic insights, divination (such as tarot or oracle readings), and other forms of guidance are based on interpretation, and it’s important to remember that everyone has free will to make choices and change the path of their life. Healing and holistic sessions are complementary and should never replace professional medical treatment.

These services should never be taken as 100% accurate or absolute fact. Instead, they are offered as guidance and support, helping you to reflect, explore possibilities, and find your own way forward.

Where offered, personal sessions may also include trance mediumship, channelling or spiritual healing. Please see the individual service description for details of what the session involves.

3.1 Availability

Bookings can only be made for the dates and times shown as available in the booking system. The system may allow multiple bookings if required, subject to availability.

3.2 Payment

Payment must be made in full at the time of booking. You can pay using PayPal, Stripe, debit/credit card, or by using any available account balance you hold on the website. I/we do not store or have access to your full payment card details. All payments are processed securely through third-party providers.

3.3 Cancellations by Me or My Team

If I (or a team member) need to cancel a booking, you will be offered either:

An alternative date, or
A refund to your original payment method. If you would prefer credit to your account balance for future use, please tell us when I/we contact you.

Your statutory rights are not affected.

3.4 Cancellations by You

To cancel your booking, please use the contact details in Section 20 and include your booking reference, if you have one.

If you cancel at least 4 days before your session, I/we will refund you to your original payment method. You can request account credit instead.
If you cancel less than 4 days before your session, I/we do not offer a refund or credit under this booking policy. Any statutory rights you have still apply.

Where a statutory cooling-off period applies, you can cancel within 14 days from the day after you enter into the contract. This right takes priority over the four-day booking policy above.

3.5 Behaviour and Respect

I/we expect everyone to treat each other with respect during personal sessions. I/we may end a session immediately if someone behaves in an abusive, threatening or discriminatory way, or puts anyone’s safety at risk.

If I/we end a session for this reason, I/we will consider any refund based on what happened and how much of the session was delivered. Your statutory rights still apply.

3.6 Delivery of Sessions

Most personal sessions are carried out either face-to-face or via online platforms such as Zoom or WhatsApp. While I/we will always do our best to provide a smooth experience, I/we cannot guarantee the quality of your internet connection or devices, as these are outside of our control.

3.7 Disclaimer

All readings and personal sessions are offered for guidance and entertainment purposes only. They are not a substitute for professional advice in areas such as health, legal matters, or finances.

Please do not use a reading to assess pregnancy, diagnose a health condition or make decisions about treatment. If you have questions about your health, pregnancy or fertility, please speak to a qualified healthcare professional. Readings about personal relationships are open to interpretation and cannot establish what another person thinks, feels or intends to do.

If you are struggling with your wellbeing, relationships, or facing difficult circumstances, I encourage you to seek help from qualified professionals alongside any reading you may choose to have with me or my team. If you are unhappy with the service you receive, please contact me so I/we can try to resolve your concerns. You are, of course, also entitled to raise a complaint with the relevant consumer protection or trading standards body if you feel this is necessary.

4. Products and Services

4.1 Product Information and Availability

I/we do our best to make sure all product details, images, and prices are accurate and up-to-date. Sometimes mistakes happen or products may become unavailable without warning. If something changes after you place an order, I/we will let you know as soon as possible.

4.2 Product Pricing and Payment

All prices are in GBP and may include additional taxes or shipping fees. Prices can change at any time, though never after you’ve placed your order.

Payments are securely handled by trusted third parties such as PayPal, Stripe, or credit/debit card processors. I/we don’t hold or store your payment details.

4.3 Gift Vouchers

Validity. Check the expiry date or validity period shown when you buy or receive the voucher. Any unused value expires at the end of that period.
Redemption. Vouchers can be used on this website for the purchases listed as eligible in the voucher terms. Check those terms for any restrictions on discounts, transfers or combining payment methods.
Single-use and balance vouchers. A single-use voucher can be redeemed once. A balance voucher lets you use the remaining value on another eligible purchase before it expires. Check which type applies before redeeming it.
Lost or misused vouchers. Keep your voucher code safe and contact us if you think it has been lost, stolen or used without permission. I/we may suspend a voucher while I/we investigate suspected misuse.
Refunds. If a refund is due on an order paid wholly or partly with a voucher, I/we will explain how the voucher value and any other payment will be handled. Your statutory rights apply to voucher purchases and to orders paid for with a voucher.

4.4 Damaged or Defective Physical Products

If an item arrives damaged or turns out to be faulty or not as described, please contact us using the details in Section 20. Include your order reference if you have one.

Under the Consumer Rights Act 2015, you usually have 30 days to reject goods that do not meet the required standards and receive a full refund. After that, you may be entitled to a repair or replacement. If a repair or replacement is unsuccessful, unavailable or cannot be provided within a reasonable time without significant inconvenience, you may be entitled to a price reduction or a refund.

Where a return is required under your statutory rights, I/we will cover the reasonable return costs. I/we will refund you using your original payment method unless you expressly agree to another method.

4.5 Change-of-Mind Returns for Physical Products

For most physical goods bought online, you can cancel within 14 days from the day after you receive them. To cancel, tell us clearly using the contact details in Section 20. You then have 14 days from the day you tell us to send the goods back.

You may handle the goods to check their nature, features and how they work, as you would in a shop. If you handle them more than necessary and this reduces their value, I/we may deduct that loss from your refund where the law allows. Please pack returns securely. You are responsible for direct return postage if I/we told you about that cost before you ordered and have not agreed to cover it.

If you light a candle or use a spray beyond what you could reasonably do to inspect it in a shop, I/we may reduce your change-of-mind refund to reflect any loss in value, where the law allows. Your rights still apply if the product is faulty, damaged or not as described.

I/we refund the price paid and the cost of the least expensive standard delivery option I/we offered. If you chose a more expensive delivery option, I/we do not refund the extra cost. I/we use your original payment method unless you expressly agree to another method.

Some goods are excluded from the change-of-mind cancellation right. Examples include clearly personalised goods, goods liable to deteriorate rapidly, and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

If the goods are faulty, damaged or not as described, see Section 4.4. The exceptions above do not affect your rights in those cases.

4.6 Digital Product Refund Policy

Digital products (such as downloads) are delivered electronically. To provide immediate access, I/we require your explicit consent at checkout (unticked box) confirming that delivery begins straight away and that you waive your 14-day cancellation right under the Consumer Contracts Regulations 2013.

If you do not tick the consent box, I/we will delay access until the cooling-off period ends or until you provide consent.
Once the download starts after you have agreed to immediate delivery, acknowledged that you will lose your 14-day cancellation right and received confirmation of your choice, you cannot cancel because you changed your mind. Your statutory rights still apply if the download is faulty or not as described.
If you cannot access your download or think the file is faulty, please contact us within 3 days if possible, so I/we can help promptly. This is a request for early notice. You can still contact us after three days, and your statutory rights still apply.

Where digital products are provided by a guest tutor, speaker, or partner, I/we act only as a facilitator. Responsibility for the content, accuracy, and quality lies with the creator.

4.7 Memberships

Membership gives you access to exclusive benefits designed for our community. The terms below explain how Membership works, so everything is clear and simple for you.

Benefits: Membership gives you access to a range of perks (discounts, free/priority events, members-only content, downloads, blogs, message board access, etc.) as described on the Membership page. Benefits may be updated or replaced from time to time, but the overall value of Membership will be maintained.
Payment: Membership begins once your payment has cleared. Fees are paid upfront and cover a fixed period (1, 3, 6, or 12 months). Memberships do not auto-renew.
Duration: Your Membership runs for the period purchased unless ended earlier under these terms. Access will stop at the end of the term unless renewed.
Cooling-off period: Where the statutory cancellation right applies, you have 14 days from the day after you purchase your membership to cancel. If you want your membership benefits to start during that period, I/we will ask you to confirm this at checkout.
Refunds: If you ask us to start your membership early and then cancel within the statutory cancellation period, I/we may deduct a proportionate amount for the service already provided, where the law allows. After the applicable cancellation period ends, I/we do not offer change-of-mind refunds unless the membership offer says otherwise. Your statutory rights still apply.
I/Our cancellation: I/we may suspend or cancel a membership if you seriously or repeatedly break the membership rules. I/we may act immediately where necessary to protect other users or prevent misuse. If I/we cancel your membership, I/we will consider any refund based on what happened and the unused portion of your membership. Your statutory rights still apply.

4.8 Membership Rules

Membership is for personal, non-commercial use only. Benefits cannot be transferred, shared, sold, or assigned to any other person or account.
Treat other members and our team with respect. Abuse, harassment, discrimination, and hate speech will not be tolerated.
Keep login details private and secure. You are responsible for all activity on your account.
Use discounts, perks, and content only for yourself. They must not be shared publicly or resold.
Perks linked to badges are for personal use only and cannot be transferred or resold.
Account sharing, misuse of discounts or other abuse of membership benefits may lead to suspension or cancellation under Section 4.7.
You must comply with these rules and the wider site Terms & Conditions at all times.

4.9 Courses

Some courses are delivered by guest tutors or other providers. Before you pay, I/we will tell you who is selling the course. If you buy the course from me/us, I/we remain responsible for providing what you purchased, including when a guest tutor delivers it. If you buy directly from another provider, that provider is responsible for the purchase you make with them. Your statutory rights still apply.

Courses and workshops are designed to support your personal growth and self-development. Unless specifically stated, they do not provide professional qualifications or certification. Course materials are for your personal use only and must not be copied, shared, recorded, screen-captured, or redistributed in any form. Sharing your account access or course materials with non-enrolled individuals is strictly prohibited.

Access to Materials

Access to paid courses is granted only to enrolled members. Unless otherwise stated at checkout, you will continue to have access after completion while your account remains active and in good standing.
I/we may limit access to certain items (e.g. replays, downloads, bonus content) to a fixed duration; where this applies, the access window will be stated at the time of purchase.
Where a course is delivered live, session times and content may change where necessary (see Website Availability and Substitution). If a live session is rescheduled, reasonable notice will be given via your member account.

Technology & Third-Party Platforms

It is your responsibility to ensure you have a suitable device, a stable internet connection, and any required apps (for example Zoom) to access the course. I/we cannot be held responsible if you are unable to access content due to device, software, or connectivity issues.
Some elements may be hosted on third-party platforms (e.g. Zoom, Vimeo, YouTube, or similar). Your use of those platforms is subject to their own terms and privacy policies.

Communication & Community Spaces

All course-related communication and support are managed through your member account and our internal messaging system. Please use this for questions, technical help, or course queries.
From time to time, I/we may create private community spaces (e.g. a private Facebook Group or an on-site message board) to share notices, bonus material, or facilitate discussion. Access is limited to enrolled members and must not be shared.
Community spaces are private; respect for privacy is essential. Do not copy, quote, forward, download, or re-post any content from these areas outside the group without explicit written permission from I/we and the original author.
Participation is subject to the User Conduct rules in these Terms. I/we may moderate, suspend, or remove access to community spaces where rules are breached.

Recording & Intellectual Property

Unless expressly permitted in writing, you must not record, reproduce, distribute, or make derivative works from any course session or material (including slides, videos, worksheets, and community posts).
All course content remains the intellectual property of I/we (or the relevant guest tutor/licensor) and is provided for your personal use only.

Disclaimer

Please remember that all spiritual, psychic, or mediumship content is based on interpretation and individual experience. It should not be taken as absolute fact, nor as a substitute for professional advice. If you are ever in doubt or need support in matters of health, legal, or financial importance, please seek guidance from a qualified professional.

4.10 Referral Programme

The referral programme allows members or clients to recommend friends to this website. If a referred friend makes a qualifying purchase, the referrer may receive points or credit as a thank-you.

Eligibility: Referrals are open to clients and members, unless otherwise stated.
Rewards: Points or balance earned can be exchanged for discounts or used in the shopping cart once a minimum balance is reached.
Non-Transferable: Referral credits cannot be transferred, exchanged for cash, or used outside this website.
Fair Use: Abuse of the system (e.g. self-referrals, fake accounts) will result in removal of credits and may lead to account suspension.
Changes: I/we may change or end the referral programme for future referrals. I/we will publish any changes before they take effect. Rewards you have already earned remain subject to the terms that applied when you earned them.

4.11 Badges and Achievements

Members may earn digital badges or achievements by engaging with the site – for example, by joining courses, purchasing products, or taking part in community activities.

Purpose: Badges are a fun way to celebrate your involvement and progress.
Exclusive Perks: From time to time, members with certain badge levels (for example Bronze, Silver, Gold, Platinum) may be invited to special opportunities, such as private events, early access to courses, or exclusive online sessions (including Zoom, live broadcasts etc). These perks are offered at our discretion and may change over time.
No Monetary Value: Badges themselves have no cash value and cannot be exchanged for money, products, or discounts (unless specifically stated in a promotion).
Changes: I/we may update or remove badges and discretionary perks for the future. If a perk was specifically promised as part of a purchase or membership, the terms of that purchase or membership apply.

4.12 Community Message Board

A safe space for members to connect, share ideas, and support one another. Our simple message board is a positive and helpful place, so I/we ask everyone to follow a few simple guidelines. These are here to protect you, our community, and to make sure conversations stay enjoyable for all.
Be Kind & Respectful

Treat others the way you’d like to be treated.
It’s fine to disagree, but keep discussions polite and focus on the topic, not the person.

Keep It Safe & Legal

Please don’t post anything that breaks UK law (hate speech, threats, harassment, or defamatory remarks).
Avoid sharing graphic, offensive, or harmful material.
Content that promotes self-harm, dangerous behaviour, or unsafe practices isn’t allowed.

No Spam or Adverts

This isn’t a place for sales pitches or repeated promotional posts.
Genuine recommendations are welcome, but please keep it helpful, not commercial.

Respect Privacy & Copyright

Only share your own content or things you have permission to use.
Please don’t post anyone else’s personal details without their consent.

Moderation

To keep things running smoothly, posts may be removed or edited if they break these guidelines.
Members who repeatedly ignore the rules may have their posting rights paused or removed.

Reporting

If you see something that worries you or doesn’t feel right, please use the “Report” option so I/we can look into it quickly.

A Note from Us

The message board is for friendly conversation and shared learning. The opinions expressed are those of individual members and don’t necessarily reflect the views of the site or its owners.

5. Events/Tours

5.1 Information and Registration

Events and tours (including workshops, webinars, live shows, or group trips) are offered in good faith to provide insight, inspiration, and connection. Psychic, mediumship, or holistic elements are experimental in nature and outcomes cannot be guaranteed. Interpretations are personal, and you always retain free will in the choices you make.

Details (dates, times, locations, descriptions, and individuals) are provided in good faith but may change if circumstances require. Please check the event or tour page before booking.

5.2 Tickets and Entry

Tickets must be downloaded from your account and shown for entry (look under purchase history).

Disruptive or disrespectful behaviour may result in being asked to leave, without a refund or credit.
Tickets are for personal use only and must not be resold without permission.

5.3 Cancellations and Transfers

If you cancel at least 4 days before the event or tour, I/we will refund you to your original payment method. You can request account credit instead.
If you cancel less than 4 days before the event or tour, this booking policy does not offer a refund or credit. Any statutory cancellation rights still apply.
You can arrange a ticket transfer by contacting us in writing using the details in Section 20.
If I/we cancel an event or tour you bought from us, you can choose a refund to your original payment method or an alternative date if one is available. You can request account credit instead of a refund.
If an event or tour is postponed or materially changed, I/we will tell you what has changed and explain your options.
If you buy directly from a guest organiser or another provider, that provider is responsible for the booking you make with them. If you buy from us, I/we remain responsible for what you purchased, including where a guest organiser delivers it.

6. Cancellations, Refunds, and Transfers

Products (physical): See Section 4.4 for faulty, damaged or misdescribed goods and Section 4.5 for change-of-mind returns, including return postage and deductions for handling beyond what is needed to inspect the goods.
Events/Tours: Refunds available if cancelled at least 4 days before (to original payment method; credit available on request). Within 4 days, no refund/credit (see Section 5.3).
Digital Products: Delivered after explicit consent; strictly non-refundable once accessed (see Section 4.6).
Memberships: Begin immediately after waiver; non-refundable thereafter (see Section 4.7).
Vouchers: If a refund is due on an order paid wholly or partly with a voucher, I/we will explain how the voucher value and any other payment will be handled. Your statutory rights apply to voucher purchases and to orders paid for with a voucher. (See Section 4.3.)

Nothing in these Terms and Conditions affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

7. Disclaimers

7.1 General

Psychic, mediumship, and related spiritual services are offered in good faith as guidance and inspiration. They are not presented as absolute or guaranteed predictions, and outcomes may vary from person to person.

All insights shared should be seen as supportive advice to help you reflect, rather than instructions to follow. You always remain free to make your own choices and are responsible for the decisions you take in your life.

7.2 Liability

I/we will provide our services with reasonable care and skill. I/we are responsible for foreseeable loss or damage caused by our failure to do so or by a breach of these terms.

Readings, workshops, courses and events do not guarantee a particular outcome. Any insights offered are open to interpretation, and you decide whether and how to act on them.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to limit or exclude. Your statutory rights still apply.

7.3 Website Content

I/we do our best to ensure that all information on this website is accurate, clear, and up to date – including service descriptions, event and tour details, course outlines, blogs, podcasts, prices, and promotional content. However, errors, omissions, or changes may sometimes occur.

All content is provided in good faith for general information only and should not be relied upon as absolute. I/we reserve the right to update, amend, or remove content at any time without notice. This includes (but is not limited to) calendar listings, live event banners, course details, support pages, and any written descriptions of our services (this includes home page and other areas).

Any reliance you place on website content is at your own discretion. For confirmation of key details such as prices, dates, or availability, please contact us directly before making any decisions or commitments.

7.4 Daily Features and Spiritual Inspirations

Features such as the 'Daily Card', quotes, affirmations, numerology, and any other automatically generated or scheduled spiritual messages displayed on our website or social channels are offered purely for entertainment, reflection, and inspiration. These features do not offer professional, medical, legal, financial, or therapeutic advice.

Any interpretations or meanings provided are subjective and should not be relied upon as guidance for making important decisions. If you require support or professional advice, please consult a qualified advisor in the relevant field.

Where available, this website may use artificial intelligence to generate readings and guidance or to create or edit text, images, audio and video. AI-generated material can contain errors. Readings and guidance generated by AI are for entertainment and personal reflection. They should not be relied on for important decisions or used in place of professional advice.

Public quizzes are for entertainment, learning or personal reflection. Quiz scores do not provide a diagnosis or professional assessment. Surveys are used to gather views and feedback. See our Privacy Policy for information about how I/we use quiz results and survey responses.

Public quizzes, including personality quizzes, are for entertainment, learning or personal reflection. Personality results are informal descriptions based on your answers. They are not a psychological assessment or a diagnosis. Surveys are used to gather views and feedback. See our Privacy Policy for information about how I/we use quiz results and survey responses.

8. Intellectual Property

All content on this website – including text, images, graphics, logos, videos, audio recordings, course materials, event recordings, and digital downloads – is protected by copyright and other intellectual property laws.

Website content is owned by the website operator identified in Section 20 or by the respective rights holders. Where content belongs to a guest tutor, organiser, contributor or other third party, it is used under licence or with their permission.

You may not copy, reproduce, edit, distribute, publish, display, sell, or exploit any material from this site without prior written permission. This includes course materials, event content, and any digital files purchased or accessed through this website.

Limited personal use is allowed – for example, downloading digital files you have purchased, or making one copy for your own personal use (where permitted). However, you may not share, upload, or redistribute this content in any form.

Any unauthorised use of this website’s content may result in suspension of your account and could lead to legal action if necessary.

9. User Conduct

This website and all related services are built on respect, kindness, and inclusivity. I/we believe in equality for everyone, and I/we want all our clients, team members, guest speakers, and participants to feel safe and valued.

As such, discrimination, harassment, or abusive behaviour of any kind will not be tolerated. This includes (but is not limited to) behaviour or comments directed at a person’s:

Faith, beliefs, or spiritual practices,
Race, ethnicity, or nationality,
Gender or gender identity,
Sexual orientation,
Disability or health condition,
Personal circumstances.

Respectful interaction is expected at all times, whether during a personal session, a live event, an online course, message boards, any other written communication (including emails, chats, social media posts, or comments left on this site).

If someone behaves abusively, threatens others or engages in discriminatory conduct, I/we may remove them from the activity or suspend their account. I/we may act immediately where necessary to protect others. If this affects a paid personal session or membership, any refund will be considered under Section 3.5 or Section 4.7, as applicable. Your statutory rights still apply.

This standard of respect applies equally to me, my team, guest speakers, and other practitioners hosted on this platform. Everyone has the right to feel safe and supported while taking part.

Please also note that abusive, harassing, or threatening behaviour (online or offline) may constitute a criminal offence under UK law, including the Online Safety Act 2023, the Communications Act 2003, or the Malicious Communications Act 1988. Where appropriate, such behaviour may be reported to the relevant authorities, and legal action may follow.

9.1 Comments and Reviews

I/we review comments and reviews submitted through this website before publishing them. I/we may decline or remove submissions that contain abuse, spam, private information, unlawful material or content unrelated to the service or discussion.

I/we may remove personal details to protect someone’s privacy while preserving the meaning of the submission. I/we apply the same moderation standards to positive and negative feedback. A review will not be withheld simply because it is critical.

I/we reserve the right to edit, refuse, or delete any comment or review without notice. This may include (but is not limited to) content that is offensive, harmful, irrelevant, promotional, or otherwise unsuitable.

Submitting a comment or review does not guarantee that it will be published – approval is entirely at our discretion.

Please also note that guest speakers, course organisers, and event hosts are not responsible for moderating or responding to comments or reviews. This process is managed solely by myself and my team.

10. Your Rights (GDPR)

Your data rights are set out in Section 1 (Privacy) this includes our Privacy Policy.

11. Advertisements and External Links

From time to time, this website may display banner adverts or links to third-party websites, products, or services. These may be run by external businesses, guest organisers, or partners.

Please note:

Clicking on a banner or external link will take you to another website that is not controlled by me or my team.
I/we do our best to ensure that adverts and links are appropriate, but I/we are not responsible for the content, accuracy, or practices of any external website.
Any dealings you have with third-party advertisers are strictly between you and them.
If you encounter an issue with a third-party site, product, or service, you should raise it directly with that provider.
If you click on a third-party advert or link, your information may be processed under that third party’s privacy policy, not mine. I encourage you to read their privacy policy carefully.

12. Website Availability and Service Substitution

12.1 Website Access

I/we do my best to keep the website running smoothly at all times. However, there may be occasions when the site is unavailable due to technical issues, maintenance, internet outages, or problems with third-party service providers (such as hosting companies).

I/we cannot accept responsibility for any loss or inconvenience caused by temporary unavailability of the website or related services.

12.2 Service Substitution

If I/we cannot deliver a booked session, workshop, course or event as agreed, I/we will tell you as soon as I/we reasonably can. Where available, I/we may offer a suitable replacement practitioner, an alternative date or another way to deliver the service.

If I/we cancel the service or you do not accept a significant change, I/we will refund the payment for the service I/we cannot provide. I/we will use your original payment method unless you ask for account credit instead. Your statutory rights still apply.

13. Competitions & Prize Draws

I/we love giving back through fun competitions and prize draws, whether it’s a free reading, a course place or another little gift. Please check the competition page before entering. It explains who can enter, how to take part and any restrictions on where entrants can live.

Here’s the short version of how things work:

Who can enter: Usually open worldwide, unless the Specific Rules say otherwise. You must be at least 18 years old (or the age stated on the competition page).
How to enter: Follow the steps on the competition page. One entry per person, please.
How winners are chosen: Random draw or judged, depending on the competition – I/we will always explain which.
Prizes: As described. Non-transferable, no cash alternative unless I/we say so.
Fair play: No bulk, automated or duplicate entries. I/we may ask for ID or proof of eligibility if needed.

13.1 Promoter & Scope

These terms apply to all competitions and prize draws (“competitions”) I/we run, alongside any Specific Rules shown on an individual competition page. If there’s a conflict, the Specific Rules take priority.

13.2 Key Dates

Each competition will display its opening and closing times (UK time). Entries received outside these times will not be included.

13.3 Eligibility

Competitions are normally open worldwide unless stated otherwise on the competition page.
Entrants must be 18+ unless a different age is specified.
One entry per person unless the Specific Rules state differently.
I/we may ask for proof of age, identity or address before confirming a winner.
I/we may disqualify entries I/we reasonably believe are fraudulent, automated, or in breach of these terms.

13.4 How to Enter

Follow the entry instructions on the competition page (for example, submitting a form, answering a question, or uploading content).
Please ensure your details are accurate. I/we cannot be responsible for late, lost or ineligible entries (including technical issues).
Unless clearly stated otherwise on the competition page, no purchase or payment is required to enter. Where entry does involve a contribution (for example, in a charity fundraiser), the competition will be run in line with UK law and any necessary approvals or licences will be in place.
If a competition involves a paid entry, the responsibility for ensuring any required licence or legal approval rests solely with the organiser of that competition. I/we (the team) accept no liability for any failure by a third-party organiser to obtain the necessary permissions.

13.5 Content Standards (if content is required)

You must own or have permission to use any content you submit. Entries must not be unlawful, offensive, defamatory, obscene, hateful, infringing, or encourage unsafe behaviour.

13.6 Winner Selection & Notification

Prize draws: winners chosen at random from eligible entries.
Judged competitions: winners selected against the criteria set out in the Specific Rules by us and/or independent judges.
Winners will be contacted using the details provided. If no response within 7 days (or the period stated in the Specific Rules), I/we may select another winner.

13.7 Prizes

Prizes are as described on the competition page.
Unless stated, prizes are non-transferable and non-refundable, with no cash alternative.
I/we may substitute a prize with one of equal or greater value if necessary.
Any costs not expressly included (e.g. travel, meals, insurance, or any other costs incurred while entering our competitions) are the winner’s responsibility.

13.8 Publicity & Rights

I/we display entrants’ names during the live draw and announce the winner by name. The winner’s name may also appear in the published results. After the draw, you can ask us to hide your name from the results on this website using the contact details in Section 20. Hiding a name from the website cannot undo what was shown live.
If you submit content, you grant us a worldwide, royalty-free licence to use it for the competition and our channels. You confirm you have all necessary permissions.

13.9 Data Protection
I/we use personal information to run competitions, verify eligibility, contact winners and deliver prizes. See our Privacy Policy for details of how I/we use and keep that information.

13.10 Fair Use & Verification
I/we may ask you to confirm that you meet the entry requirements. I/we may disqualify an entry or withdraw a prize if I/we reasonably believe the rules were broken or false information was provided.

13.11 Applicable Law
Nothing in these competition terms takes away any protections you have under applicable law or any right you have to bring a claim in a court where you live.

You must be 18+ to enter. I/we may require age verification.
If you’d like help taking a break, you can ask us to place a 'self-exclusion' or close your account by contacting us via our contacts page.

Need support?

National Gambling Helpline: 0808 8020 133 (24/7)
Live chat & advice:** gamcare.org.uk
Further guidance:** begambleaware.org

If gambling is impacting you or someone you know, please seek help. Play responsibly.

13.12 Applicable Law

Nothing in these competition terms takes away any protections you have under applicable law or any right you have to bring a claim in a court where you live.

14. Fundraising

**From time to time, I/we may run fundraising activities. I/we act solely as the organiser and host of the fundraising campaign and are not a charity, financial institution, or regulated fundraising body. I/we facilitate the collection and transfer of funds to the designated recipient organisation as described on the campaign page.

14.1 Scope, Transparency, and Outcome

This section governs all donation-based fundraising campaigns hosted on this website. Each active campaign page will clearly display:

The Title, Description, and Purpose of the campaign.
The Target Amount, Current Amount Raised, and End Date.
The full legal name and, where applicable, the Registered Charity Number of the designated recipient organisation.
The intended use of the funds by the recipient.

Campaign Outcome and Closure
Once a campaign closes, the page will be updated with an official outcome summary, including a title, summary, images (e.g., proof of donation or cheque presentation), and an outcome link for full transparency.
Transfer of Funds and Contingency

Transfer Process: Funds collected will be transferred to the designated recipient organisation within 30 days of the campaign's end date, after necessary deduction of third-party processing fees (e.g., PayPal fees).
Alternative Recipient: In the unlikely event that the designated charity ceases to exist, is removed from the UK Charity Register, or is unable to accept the funds for any reason, I/we reserve the right to select an alternative charity with a similar purpose. I/we will notify donors of any such change via the campaign page.

14.2 Financial Processing and Security
All donations are processed securely via PayPal. By making a donation, you agree to comply with PayPal's terms and conditions.

Payment Details: I/we do not collect, store, or have direct access to your financial details; this information is handled solely by PayPal.
Currency: All donations must be made in the currency specified on the donation page.

Unauthorised Payments and Chargebacks
If you believe a payment has been made fraudulently or without your permission, you must report the matter directly to PayPal, who will handle the investigation under their own policies. Any chargebacks or disputes raised through PayPal are subject to PayPal’s procedures, and I/we accept no liability for decisions made by PayPal.

14.3 Donation Commitment and Refunds

Irrevocable Donation: Unless required by law or specified otherwise in the campaign description, all donations are considered non-refundable. By submitting a donation, you confirm that the donation is genuinely intended as a gift to support the campaign's stated purpose.
Failure to Reach Target: If the campaign fails to reach its stated financial target by the end date, the funds collected will still be transferred to the designated recipient organisation for use towards the stated purpose, unless a specific refund/alternative use policy is clearly outlined on the campaign page.

Gift Aid
Some fundraising campaigns may offer the option to add Gift Aid. Where available, the campaign page will clearly display the conditions and eligibility requirements set out by HMRC. If Gift Aid is not offered on a particular campaign, this will be stated on the donation page.

Age Requirement

Donations may only be made by individuals aged 18 or over. By completing a donation, you confirm that you meet this age requirement and are legally permitted to make the payment.

Legal Compliance

All donations must comply with applicable laws and regulations. By making a donation, you confirm that the funds used are lawful and that you are permitted to donate under the laws of your jurisdiction.

14.4 Data Collection and Privacy (GDPR Compliance)

I/we are committed to protecting your privacy.

Required Data: I/we collect your name and email address for all donations (including anonymous donations) to ensure proper communication regarding the campaign and for audit purposes.
Privacy Policy: Any personal data collected will be processed and held strictly in accordance with our Privacy Policy and in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Public Listing: You have the option to tick a box to prevent your name from being publicly listed on the campaign page. If this box is not ticked, your name may be displayed alongside your donation amount. Your email address will never be publicly displayed.

14.5 User-Generated Content and Liability

Comments: Comments left by donors and the public are subject to approval by us before they are displayed. I/we reserve the right to refuse to publish, or to remove, any comments deemed inappropriate, offensive, or irrelevant.
Licence to Content: By submitting comments or content, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, and publish that content in connection with the fundraising campaign.
Problems with a donation: If you have a problem with a donation or think there has been a payment error, please contact us using the details in Section 20. I/we will look into it and explain whether you also need to contact the payment provider. The liability provisions in Section 7.2 apply.

Service Availability
I/we do not guarantee uninterrupted access to the fundraising platform. Access may be affected by maintenance, technical issues, or factors beyond our control. I/we accept no responsibility for any loss arising from temporary unavailability of the fundraising service.

Updates to Fundraising Terms

I/we reserve the right to update or amend this fundraising section at any time. Any changes will be published on this page and will apply to all donations made after the updated version is displayed.

15. Holistic Fayre Attendance

This section applies to all members of the public attending any holistic fayre or similar event organised by us. By entering the event, you agree to the conditions set out below.
Entry Requirements

Entry fees apply to all visitors aged 16 and over. Children under 16 must be accompanied by a responsible adult at all times.
Pets are not permitted inside the venue. Assistance dogs are welcome.

Photography and Filming

Photography, video recording, and audio recording are not permitted unless you have received clear permission from both the stall holder and any individuals who may appear in the image or recording.
I/we reserve the right to ask you to delete photographs or recordings taken without permission.

Food and Drink
Any food or drink available at the event is supplied by the venue or an approved third party. I/we are not responsible for the preparation, sale, safety, or quality of any food or beverages consumed on the premises.

Venue and Event Responsibilities
I/we work with the venue to manage health and safety and accessibility during the event. Please follow the instructions of event and venue staff. If you need assistance, have an accessibility question or notice a safety concern, please speak to a member of the event team or venue staff.
Parking
Parking facilities, rules, and availability are managed by the venue. I/we accept no responsibility for any damage, loss, theft, penalties, or incidents involving vehicles parked at or near the venue.
Behaviour and Conduct

Visitors must behave respectfully towards stall holders, staff, and other members of the public.
Anyone engaging in disruptive, abusive, unsafe, or inappropriate behaviour may be refused entry or asked to leave without refund.

Event Changes
I/we reserve the right to modify, postpone, or cancel the event where necessary. If an event is cancelled, information will be provided on our website or social media pages. Any refunds for entry fees (if applicable) will be handled according to the policy stated on the event listing.
Liability
To the fullest extent permitted by law, I/we accept no liability for:

personal injury or loss arising from unsafe or inappropriate behaviour;
lost, stolen, or damaged personal belongings;
issues relating to venue facilities, food and drink providers, or parking arrangements.
Problems at the Event
If you lose an item, experience an incident or have a concern about the venue, please tell a member of the event team or venue staff. I/we will help you identify who can deal with the issue. Our responsibilities are set out in Section 7.2, and your statutory rights still apply.

16. Awards – Nominations, Voting and Results

The Awards are operated and managed solely through our online awards system. By registering, nominating, voting, or entering the optional prize draw, you agree to the following terms.

Eligibility: Only registered users of our website may nominate or vote in the Awards. Guest, anonymous, or offline nominations and votes are not accepted.
How nominations work: Users may nominate individuals within each category during the nomination period. The maximum number of nominations per user, per category, will be published before nominations open.
Nomination thresholds: Before an individual can be placed into the voting stage, they must meet the minimum nomination threshold set for that category. Nominees who do not meet the threshold will not progress to voting.
Voting process: Voting opens and closes automatically based on the dates and times published within the Awards system. Votes submitted outside of the voting window will not be counted.
Results and winners: The system automatically counts votes and determines the top nominees per category. The winner is the nominee with the highest number of votes. In the event of a tie, the system may apply predefined tie-breaking rules as set by the administrator.
Live announcement: Winners are announced live. Administrators and the public view results at the same time. The organisers do not have advance access to final results and cannot alter outcomes.
Admin discretion: I/we may remove or disqualify a nomination or entry where I/we reasonably believe the Awards rules have been breached, including through fraud, vote manipulation or misrepresentation. Where appropriate, I/we will explain the reason and how to contact us if you believe there has been a mistake.
Fair use and integrity: Any attempt to manipulate nominations or votes, including fake accounts, automated voting, coordinated misuse, or circumvention of system limits, will result in disqualification. Accounts involved may be suspended or permanently banned.
No fee for voting or nominating: Nominating and voting in the Awards are free of charge. No payment or purchase is required to nominate or vote.
Optional prize draw: Where an Awards prize draw is offered, entry is free and optional. You do not need to enter the draw to nominate or vote.
Prize draw entry: Follow the entry instructions in the official Awards system. Your entry applies to the current Awards year.
System-only entries: Nominations, votes and prize draw entries must be submitted through the official Awards system.
Previous years: Votes, nominations, and prize draw entries from previous Awards years do not carry forward and have no impact on future Awards.
Images and content: Please submit only images you have permission to share for display in the Awards. I/we use nominee images where I/we have permission or are otherwise entitled to use them. Copyright remains with the rights holder. If you have a concern about an image, contact us using the details in Section 20.
External links: Nominee profiles may include links to external websites or social media platforms. I/we are not responsible for the content, accuracy, or conduct of third-party sites.
Notification: Nominees may or may not be notified that they have been nominated or shortlisted. It is the responsibility of nominees to engage with the Awards if they wish to participate further.
Final decisions: All decisions made by the Awards system and administrators are final. The organisers accept no liability for loss, disappointment, or reputational impact arising from participation in the Awards or prize draw.

17. Accessibility

I/we want our website to be usable by as many people as possible. I/we are working towards WCAG 2.2 Level AA. I/we know there’s more to do and I/we fixing issues in priority order - I/we are working to improve the accessibility and I/we welcome any feedback.

If you have difficulty using any part of the site or need information in a different format (for example larger text or an accessible PDF), please contact us via our contact form.
I/we will review your request and do what I/we reasonably can to help.
Some third-party features (e.g. maps, reCAPTCHA, social embeds) may not be fully accessible.
Technical compatibility: The site is designed for current versions of major browsers (Chrome, Safari, Edge, Firefox) on modern desktops and mobiles. Older browsers may not have full support.
Customising your experience: You can zoom text up to 200% in your browser, use system reduced-motion and dark mode settings, and assistive technologies such as screen readers and voice control.

This statement is provided in line with our duties under the Equality Act 2010.

18. Other Terms

Payments: Handled securely by PayPal, Stripe, and other trusted processors. I/we are not responsible for any delays or issues with their systems.
Age Restriction: Personal readings, trance mediumship and spiritual healing sessions are for people aged 18 or over. Our other services are also for people aged 18 or over unless the rules for a specific activity say otherwise. Younger visitors may attend eligible holistic fayres under the conditions in Section 15.
Termination: Accounts can be suspended or terminated if terms are broken.
Force Majeure: I/we are not responsible for events beyond our reasonable control (e.g. illness, strikes, technical failures, acts of God, natural disasters, severe weather, or similar).
Complaints: If you have a complaint, please contact us via the site. I/we will aim to respond promptly and fairly.

19. Changes to These Terms

I/we may update these terms from time to time. I/we will publish the updated version on this page and show when it takes effect. The terms that applied when you made a booking or purchase will continue to apply to it unless I/we agree a change with you or the law requires otherwise.

20. Website Operator and Contact Details

This website is operated by Diane Steele, a sole trader, trading as Diane Steele Medium.

Website: https://dianesteelemedium.com
Business address:
Business email: info@dianesteelemedium.com

For questions about bookings, orders, complaints or how your personal information is used, please contact the operator using the details above.

21. Final Information

Memberships. If you ask for your membership benefits to start immediately and then cancel during an applicable statutory cancellation period, I/we may charge for the part of the service already provided, where the law allows.

Online features. Where available, I/we use information you submit to check questions for card readings, generate AI guidance or audio, review survey feedback and run competitions. If you complete a survey while signed in, your response may be linked to your account. If you enter a live draw, your name may be shown to viewers as explained in the competition’s entry notice.

Privacy questions. Some of the providers I/we use may process personal information outside the UK. If you have questions about how I/we use your information, where it is processed or what protections apply, please use the contact details in Section 20.